| The following questions are frequently asked by member organizations. If you have additional questions or comments, please submit them on our feedback form. | ||||||||||||||
| About Monticello Avenue
What is Monticello Avenue? Information for member organizations
How
much file space is provided? Technical Information Configuration
settings: DNS, mail servers, ftp server, email address, phone numbers How
do I check my email when I am out of town? |
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| What is Monticello Avenue? Monticello Avenue is a community network serving the City of
Charlottesville and Albemarle County. Monticello Avenue began in 1995 as a
grassroots effort to help the community find ways to access the Internet.
Since then, the community network has grown in size and in services
offered. There are now nearly
200 local organizations using Monticello Avenue’s hosting services to
establish and maintain a web site. Monticello Avenue also provides a
walk-in public access computer lab. Any non-profit organization that is based in or has an active chapter in the City of Charlottesville or Albemarle County may apply for an account. These include: Local governments and publicly funded agencies This is not intended to be an exhaustive list. If you have eligibility questions and are not sure if you qualify to be a member organization of Monticello Avenue, please contact webmaster@avenue.org or call (434) 979-7151 x 202. The Jefferson-Madison Regional Library Board of Trustees is the final
authority concerning eligibility. Can I list my business? What if my organization already has a website? Preference is given to websites with a clearly stated link to the local
community. Local businesses
and/or organizations with a website should contact webmaster@avenue.org
to request a listing on the Monticello Avenue website. Links to the
Monticello Avenue website are the sole discretion of the webmaster. All
Monticello Avenue services are free of charge. How do I apply for an account? If you would like to become a member organization, please read the
hosting guidelines (http://avenue.org/host.htm) and
submit an application to the address or fax
number listed on the bottom of the form. What are the services offered by Monticello
Avenue to the public? Monticello
Avenue operates a public computer lab as well as the
Monticello Avenue web page, where visitors can easily find information
about Albemarle and Charlottesville. Who is responsible for maintaining my web site? Member
organizations must designate an account manager to be responsible for
developing, submitting, and updating information. This individual and the
Member Organization are jointly responsible for ensuring the account and
password are used only by the official representative for the development
of materials for Monticello Avenue. What skills do I need and how do I learn them? Keyboard and mouse skills are highly recommended. The Monticello Avenue
Computer Lab offers a mouse tutorial for teaching mouse skills.
Familiarity with a word processing program, such as Microsoft Word, can
make editing a web page easier, but is not necessary. Monticello Avenue
staff offer training classes to account managers. What equipment do I need to get my site on
Monticello Avenue? You
need access to a computer to produce your Web pages and a connection to
the Internet to access Monticello Avenue. You may maintain your page from
home, or schedule an appointment to work at the library with Monticello
Avenue staff. You will also need an ftp program and a web editor such as
Microsoft FrontPage. How much file space is provided? Each Information Provider may use up to 15 MB of space on the
Monticello Avenue server for the development and storage of data related
to Monticello Avenue. How do I renew my account? Member Organizations may register for a domain name.
Once an organization
obtains its domain name, the account manager should contact the Monticello
Avenue Coordinator to facilitate support for the domain name. The Member
Organization is solely responsible for any fees and/or requirements for
registration of its domain name. Do you support Server Side Includes? Yes, a list of supported server side includes is available at: http://avenue.org/serverside.htm You must agree to comply with the Monticello Avenue Information Providers Policy and Content and Style Guidelines (http://avenue.org/host.htm) The following are excerpts: Information Providers must designate an account manager to be responsible for developing, submitting, and updating information. This individual and the Member Organization are jointly responsible for ensuring the account and password are used only by the official representative for the development of materials for Monticello Avenue. It is not acceptable to use Monticello Avenue in ways that interfere with or disrupt users, services, or equipment on Monticello Avenue. Such interference or disruption includes, but is not limited to: distribution of unsolicited advertising; propagation of computer viruses; and using the network to make unauthorized entry to other computers, networks, or communication resources. Monticello Avenue members are responsible for all activity carried out through their account. Member Organizations are responsible for providing accurate and up to date information. Information should be reviewed every 3 months. Failure to update material in a timely fashion will result in forfeiture of an organization’s presence on Monticello Avenue. All official correspondence from Monticello Avenue staff will be addressed to the Member Organization’s Monticello Avenue account. Monticello Avenue staff are not responsible for loss of data or service due to the account holder’s failure to monitor e-mail. Member Organizations must renew their Monticello Avenue account annually by submitting a renewal application. Monticello Avenue requires that home pages have the following information: Name, address, phone number of your organization and hours of operation when applicable. At the bottom of the page: Links back to your home page and additional pages Link back to the Monticello Avenue home page Date the information was updated
Contact name and e-mail address Do you support FrontPage
Extensions? No, Monticello Avenue does not support Frontpage Extensions. To disable this feature from FrontPage, go to the toolbar and select Tools and then Page Options. Click the Compatibility tab. Make sure that "Enabled with FrontPage Server Extensions" is not checked. Under Browsers select "Both Internet Explorer
and Navigator". This will tell FrontPage to insert tags that both
Netscape and Internet Explorer can read. Under servers select "Apache
Server". What services are offered by Monticello Avenue? Monticello Avenue offers free web hosting and mailing lists to eligible organizations. Monticello Avenue supports forms, frames, and more. We offer web site training to authorized account managers and contact persons. For more information about training, please visit http://avenue.org/sessions.htm What services are not
supported by Monticello Avenue? Monticello Avenue does not support the use of
FrontPage extensions or password protected files/pages. What training classes are
offered for member organizations and when? For
more information about training, please visit http://avenue.org/sessions.htm Configuration settings: DNS, mail servers, ftp
server, email address, phone numbers
If you would like a different URL to point visitors to your existing
page, send an e-mail request to webmaster@avenue.org
or call 295-4410. Your User ID and e-mail address will remain the same. Your User ID cannot be changed. Call 295-4410 to have
it reset. Monticello Avenue staff does not keep a record of your password. May I call for technical assistance? Of course, but note that the person calling must be listed in our
database as an authorized account manager or contact person. This
requirement is to prevent unauthorized persons from gaining access to your
account and the information found there. Technical assistance is generally
available between 9AM and 5PM Monday-Saturday. The phone number for the
computer lab is (434) 295-4410. For less pressing issues, you may call
(434) 979-7151 x 202 or send e-mail to webmaster@avenue.org.
When contacting technical support, please indicate which organization you
represent and have your user ID and password available. It is also helpful
to have any error messages written down. How do I add/change account manager or contacts in
your database? Send an e-mail to webmaster@avenue.org.
The person requesting the change must be an authorized representative of
the group listed in the database. When
changing account managers or contacts, please include the person’s name,
address, e-mail, phone, and fax. Personal
information is not shared or sold and is used by staff for Monticello
Avenue business only. If you wish to cancel your account with Monticello Avenue, send an
e-mail to webmaster@avenue.org
or call 295-4410. If you are moving your site to another location, we will
list your new URL on our website and provide a redirect page for 6 months. Your URL will be http://avenue.org/yoursite To upload your site to the Monticello Avenue server you must use an sftp program. There are several available via the Internet. Instructions are available here. Monticello Avenue has copies of the freeware program WinSCP that we can give you or you may download a copy from http://winscp.net/eng/index.php. Look for and click "Download" on the navigation bar. Select a version of WinSCP (not plugin version) and click on "Installation Package". You will be given a list of mirror sites to download from. Select the location nearest you and then click on the file icon in the right hand column to download the program.
You can check your e-mail when you are away from your computer by visiting https://monticello.avenue.org/webmail/src/login.php. This site allows you to check your avenue.org e-mail. Simply enter your e-mail userid and then your password. May I add an additional e-mail address? Each member organization is limited to one e-mail address. |
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| For more information, e-mail webmaster@avenue.org or call the lab at (434) 295-4410 | ||||||||||||||
